Privacy Policy

Effective Date: 1 January 2025

TOP SCORE Tutors ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We collect personal information you provide when you fill out our Book Assessment form, Contact Us form, or communicate with us directly. This includes your name, email address, phone number, and details about your child's educational needs. We may also collect non-personally identifiable information such as browser type, pages visited, and time spent on our website.

2. How We Use Your Information

We use your personal information to: • Contact you regarding your enquiry or assessment booking • Provide tutoring and educational services • Send you updates about our programs (only with your consent) • Improve our website and services • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to trusted service providers who assist us in operating our website and conducting our business — provided they agree to keep your information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

6. Your Rights

Under Australian Privacy Law, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Opt out of marketing communications at any time To exercise any of these rights, please contact us at info@topscoretutoringservices.com.au.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are directed at parents and guardians. We do not knowingly collect personal information directly from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: TOP SCORE Tutors Email: info@topscoretutoringservices.com.au Phone: 0451 137 934 Location: keysborough, VIC, Australia